Frequently Asked Question

Of course we do! Any pet or animal, we will create a modern custom product featuring their lovely face..

We wish to get your order to you as quickly as possible, which means we can't provide a preview before shipment. If there are problems with the submitted photos, we will contact you. We recommend reviewing our photo guidelines. You are also protected by our 30-day satisfaction guarantee.

Of course, simply write "NO NAME" in the Pet Name box.

Please review our photo guidelines before submitting your photo. Remember, these are guidelines but we can work with almost any photo, just the better the photo, the better the finished product.

Yes, of course. Please include the year or accompanying message in the Pet Name box.

Yes, you have 12 hours to Contact Us and request a change or edit after your order has been submitted.

No invoices or receipts are included in our packages.

Please check each product for the individual estimated shipping times. Generally, these are the estimated transit times for each region below.

USA: 1-2 weeks.

International: 2-3 weeks.

We ship to over 90 countries!

You will receive tracking information as soon as your product is shipped out. This generally takes 1-3 days and is item dependent.

Yes, you can change your shipping address or cancel your order for up to 12 hours after the order was placed.

If you order multiple different types of modern products, they may ship separately but at no additional cost to you.

We do not require or accept returns of custom items. Under our 30-day satisfaction guarantee, contact us within 30 days after delivery and choose either a full refund of the amount paid for the affected item or a free remake. Satisfactory items in the same order are not refunded.

Contact us within 30 days after delivery. Under our 30-day satisfaction guarantee, you may choose either a full refund of the amount paid for the affected item or a free remake. No return is required.

Although extremely rare, these things do happen. If that's the case, please contact us and we will offer you a replacement 100% free of charge.