Support
Custom Product Questions
Of course we do! Any pet or animal, we will create a modern custom product featuring their lovely face..
A proof is not included automatically. You can add a paid digital proof during customization and approve your artwork before production. Proof orders begin production after approval. If there is a problem with a submitted photo, our team will contact you.
Of course, simply write "NO NAME" in the Pet Name box.
Please review our photo guidelines before submitting your photo. Remember, these are guidelines but we can work with almost any photo, just the better the photo, the better the finished product.
Yes, of course. Please include the year or accompanying message in the Pet Name box.
Yes, you have 12 hours to Contact Us and request a change or edit after your order has been submitted.
No invoices or receipts are included in our packages.
Shipping Info
Production timing varies by product. Check the product page for the current made-to-order estimate; available shipping methods and transit estimates are shown at checkout.
We ship to over 90 countries!
We will email tracking information as soon as your item ships. Because pieces can have different production times, items in the same order may receive separate tracking updates.
Yes, you can change your shipping address or cancel your order for up to 12 hours after the order was placed.
If you order multiple different types of modern products, they may ship separately but at no additional cost to you.
Returns and Replacements
We do not require or accept returns of custom items. Under our 30-day satisfaction guarantee, contact us within 30 days after delivery and choose either a full refund of the amount paid for the affected item or a free remake. Satisfactory items in the same order are not refunded.
Contact us within 30 days after delivery. Under our 30-day satisfaction guarantee, you may choose either a full refund of the amount paid for the affected item or a free remake. No return is required.
Although extremely rare, these things do happen. If that's the case, please contact us and we will offer you a replacement 100% free of charge.